Costco shoppers are upset about the new membership card policy. The rule, now nationwide, requires card scans to enter the store.
It's not just shoppers who are frustrated. Costco workers dislike the policy too, especially how some shoppers are reacting.
One Costco worker shared their experience on Reddit. They described the "abuse and mistreatment" workers face from angry customers.
The Redditor mentioned employees being "reduced to tears" because of the hostile behavior.
"A bunch of you are mad. Now, imagine being the low-level employee at the door. They face abuse, slurs, and threats daily," the worker wrote.
"They don't make the policies. They’re just doing their jobs," the post continued.
The worker emphasized the emotional toll on employees. They urged shoppers to stop taking out their frustrations on the staff.
Commenters on the post apologized for the rude behavior. Many suggested banning members who mistreat workers.
Others noted that frustration might come from waiting in multiple lines at Costco. "People don’t want to stand in line, especially on busy days," one Redditor said.
"The philosophy that the customer is always right has created this entitled culture," another person added.